Refund policy

Returns and refunds

All sales are final. Valley Candles does not accept returns or offer refunds, except where required by applicable law.

Candles damaged in transit

If your candle arrives broken from damage during transit, please email ivonvalle305@gmail.com with your order number and clear photos showing the broken candle.

Once we verify the damage using your photos, we will send you a replacement candle. This is a replacement, not a refund.

This policy does not limit any rights you may have under applicable consumer protection laws.